FAQS

WHAT MAKES SIZZLE CANDLE PRODUCTS DIFFERENT?

We pride ourselves on making high-quality products that are easy on the environment and your wallet. Taking scents inspired by our personal favorite fragrances, foods, and memories. Our very small team develop these special candles to elevate your everyday life. The result is a fun and satisfying fragrance you can feel good about.

WHAT INGREDIENTS DO YOU USE?

All of our ingredients are thoughtfully sourced to create safe, sustainable products that are vegan, cruelty-free, and phthalate-free.  Each product page has a complete list of ingredients. Our candles are made with 100% domestically-grown soy wax, cotton core wicks, and a blend of fine fragrance oils.

HOW FRAGRANT ARE YOUR PRODUCTS?

Our products are designed to elevate, and not overpower, your everyday. Because of this, Sizzle Candles scent throw will be more intimate than other products on the market. We guarantee a loud candle, but nothing too noisy.

WHAT IS THE BEST WAY TO CARE FOR YOUR CANDLES?

Here at Sizzle Candles we want our customers to experience the absolute best from our candle line. We highly recommend trimming the wick to 1/4" after each burn. Wait for your candle to completely solidify and upon relighting trim your wick (1/4") to make sure you always get the best even burn.

HOW DO I NOT BURN MY HOUSE DOWN?

Safety is always our top priority. Please burn your candles within sight. Keep away from flammable objects. Keep away from children and pets. Always keep your candle free from any foreign materials including matches and wick trimmings. Burn on a leveled, fire resistant surface. Do not burn your candle (s) for more than 4 hours at a time, and please stop use when only 1/4" of wax remains in your container.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please allow 5-7 business days for your order to be processed and an additional 2-3 business days for your purchase to arrive. You will receive notification when your item(s) have shipped. Please note: once a package is shipped, the tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. 

WHERE DO YOU SHIP?

We ship throughout the U.S., excluding Alaska and Hawaii. Currently we are unable to ship internationally (including to Canada), however this is *temporary* and we look forward to going international very soon!

WHAT IF MY TRACKING INFO DOESN'T UPDATE?

An order's tracking status may take 24-48 hours to update once a shipping label has been created. If you haven't received any updates after 72 hours, please reach out.

DO YOU OFFER STORE CREDIT?

If there’s one thing we know, it’s that there is no such thing as too much Sizzle Candle. We gladly accept returns on Damaged Products ONLY. Store credit is issued as an egift card in the amount of the product and does not include shipping fees.